MessageBoat Insights
Exploring entrepreneurship, contact center transformation, and the technology behind our solutions
From Automation to Value Creation: How to Redeploy Your Agents to High-Value Activities
This article explores how leading organizations turn automation into a strategic advantage by redeploying contact center agents from repetitive tasks to high-value activities—enhancing customer experience, boosting employee engagement, and unlocking sustainable ROI.
Entrepreneurship Powered by VibeCoding: The MessageBoat Journey
How the innovative VibeCoding methodology transformed an idea into a revolutionary contact center solution, and what entrepreneurs can learn from this journey.
A Quantitative Approach to Contact Center Transformation Decisions
Discover how data-driven decision making and ROI calculations can guide your digital transformation strategy with real-world case studies and proven methodologies.
From Erlang-C to Digital Deflection: Building a Modern ROI Simulator
The technical journey of creating an advanced contact center simulator that accounts for digital deflection, AI assistance, and modern customer behavior patterns.
From Automation to Value Creation: How to Redeploy Your Agents to High-Value Activities
This article explores how leading organizations turn automation into a strategic advantage by redeploying contact center agents from repetitive tasks to high-value activities—enhancing customer experience, boosting employee engagement, and unlocking sustainable ROI.