Measure, decide, and transform your contact center

MessageBoat's ROI Calculator reveals the real impact of AI, digital, and operational optimization—in minutes.

🧮 Run the ROI Simulation →🎯 Explore Transformation Tracks

How we estimate ROI

🧮ROI Calculator

Live

🧑‍🏫

AHT Reduction31.6%

📈

Capacity increase+15%

⏱

Implementation3-4 months

Sample metrics — Illustrative only

✅Proven savings

☁️Works with leading CCaaS platforms

📄PDF export & share

Your ROI in 5 minutes

Enter a few parameters (volumes, AHT, channels, costs) and get a clear, shareable report.

📞Channel-level simulation (voice, chat, messaging, bots)

🎯Agent Assist & training effects (AHT and variance)

📊Scenarios: baseline, digitally shifted, optimized

📄PDF export + share link (if available)

🚀 Start now

We only contact you with consent. Data can be anonymized for sector benchmarks.

Live Simulation

Volume

Deflection

AI Assist

-67%Wait Time

-34%AHT

€890KAnnual Savings

Integration & Consulting, value-first

🔬

Diagnostic & ROI Lab

Express scoping, KPI baseline & ROI

🤖

CCaaS & AI Integration

Bots, routing, knowledge, Agent Assist

🎓

Operations & Training

Playbooks, QA, upskilling

📈

ROI Steering

Iterations, A/B tests, partner business cases

🔍 See our services

From complexity to measurable action

🎯

Realistic modeling

Queues, deflection, Agent Assist, multichannel & concurrency—all modeled with mathematical precision.

💰

Savings, payback, staffing and tech costs — in one view

Savings, revenue, human value redeployment, payback—complete financial impact analysis.

🚀

Step‑by‑step implementation paths with timeline and effort

Ready-to-run paths aligned to your situation (undersized / sized / oversized).

See Tracks →

Blog & studies

homeRoi.blog.articles.agentRedeployment.title

Strategy

From Automation to Value: Redeploying Agents the Smart Way

How to transform your agents into strategic assets through intelligent redeployment to high-value activities.

8 min read

Product Development

From Erlang-C to Digital Deflection: Building a Modern ROI Simulator

How we extended classic queueing theory to power a digital-first ROI engine for contact centers.

15 min read

homeRoi.blog.articles.erlangModern.title

Operations

A Quantitative Approach to Contact Center Transformation Decisions

A data-led framework to prioritise transformation plays based on measurable ROI outcomes.

12 min read

📚 View all articles

Choose a transformation track, not a buzzword

🚨

Stabilization Boost

Restore SLA, smooth load, secure the baseline.

Undersized

🧠

MessageBoat Core

Digital shift + Bots + Agent Assist, measured by ROI.

Sized

⚖️

Cost Leverage & Rebalancing

Reduce/redistribute cost without hurting CX.

Oversized

💎

Premium Pivot

Monetize freed capacity: sales, premium CX, expertise.

Advanced

🎯 Explore Tracks

Transparent, value-aligned

Starter

Diagnostic & ROI (one-shot)

One-time

Core

Pilot implementation + ROI follow-up

Project-based

Scale

Rollout, continuous optimization, tech partnerships

Ongoing

We work with leading CCaaS & AI ecosystems

CPaaS

Cloud

CRM

Target ecosystem partnerships

Ready to estimate your ROI?

Get precise calculations and actionable insights for your contact center transformation.

🧮 Launch the ROI Calculator 💬 Talk to an expert

Technology Partners

Join our ecosystem of leading CCaaS, AI, and analytics providers to deliver complete contact center transformations

🚀3x faster customer acquisition

💰45% higher deal values

🎯85% win rate improvement

🤝 Explore Partnerships

🎛️MessageBoat

📞CCaaS

🤖AI

📊Analytics

💼CRM